Education
Hundreds of inquiries every enrollment period
Admission inquiries, applicant follow-up, tuition and collections, with several campuses working from the same inbox.
What usually hurts
- Inquiries multiply during enrollment periods
- Each campus works separately and answers differently
- Tuition follow-up is kept apart from the contact
A reference case
An institution with several campuses
- How they worked
- Every enrollment period concentrated hundreds of inquiries over messaging and social media.
- What was breaking
- Campuses replied separately and there was no way to see the total or spread the load.
- What was implemented
- A single inbox distributed across campuses, shared quick replies and tuition follow-up on the same profile.
- How it ended up
- One team serves from every campus and no inquiry is left without an owner.
Anonymous case: we describe the situation without identifying the client. No metrics: we publish figures only when they are verified and authorized by whoever provides them.