Does it use the official WhatsApp API?

Yes. Chat Center runs on the official WhatsApp Cloud API, so your number is not at risk of being blocked for using unauthorized tools.

How many agents can share one number?

As many as you need. The number connects once and each agent signs in with their own user, with assignment, transfers and their own permissions.

Can we keep our previous history?

New conversations are complete from day one. Previous history depends on what your current tool can export: we review that during implementation.

Omnichannel support

Your team handles everything from one window

Stop depending on one phone and one person. Every conversation from every channel lands in a shared inbox, with full history and nothing lost.

Included in the platform price, with no per-module cost.

What your business gains

WhatsApp, Facebook, Instagram, Telegram and web chat in a single window, with per-agent assignment, labels, quick replies and live metrics.

Reply faster

Quick replies, bots and automatic assignment cut customer wait time without adding headcount.

Scale the team

Several agents on the same channels, with transfers and no stepping on each other.

Keep the history

If an agent leaves, the conversation and its context stay on the platform, not on their phone.

What's included

Every messaging channel in a single inbox

One single inbox

Every conversation in the same window, for your whole team and from any device.

All your channels

Connect all five. They all land in the same inbox.

WhatsApp
Messenger
Instagram
Telegram
Web Chat

Official WhatsApp Cloud API

Facebook Messenger and Instagram DM

Telegram and embeddable web chat

Multi-device: desktop, tablet and mobile

Assignment and transfer between agents

3-level labels and resolutions

Internal notes and quick replies

Interactive messages: buttons and lists

Stickers, attachment forwarding and reactions

Chatbots, WhatsApp Flows and auto-replies

From message to payment link

Customers pay from the very chat where they asked.

Nothing is lost, nothing is duplicated

Every conversation ends up assigned, labeled and measured.

Frequently asked questions