Restaurants
Orders arrive however the customer wants
Orders via messaging and web, with an up-to-date menu, promotions and a shift's cash closed without spreadsheets.
What usually hurts
- At peak hours orders get lost among the messages
- The menu changes and it has to be updated in five places
- The shift's cash closing is done by hand
A reference case
A restaurant with its own delivery
- How they worked
- They took orders over messaging during their busiest hours.
- What was breaking
- With several messages at once, some orders went unconfirmed and others were made twice.
- What was implemented
- A shared inbox with order statuses, a menu published once and cash closing per shift.
- How it ended up
- Every order has a visible status and the menu updates in one place.
Anonymous case: we describe the situation without identifying the client. No metrics: we publish figures only when they are verified and authorized by whoever provides them.