Everything your team needs to serve and sell
Chat Center brings multichannel messaging, CRM, sales, collections, support, marketing and analytics into a single integrated platform.
Unified multichannel inbox
WhatsApp, Facebook, Instagram, Telegram and web chat in a single window. Every conversation from every channel, organized for your team.
- Official WhatsApp Cloud API
- Facebook Messenger and Instagram DM
- Telegram and embeddable web chat
- Group and 1-to-1 conversations
- Multi-device: desktop, tablet and mobile
Conversation management
Assign, transfer and resolve as a team. Labels, internal notes, quick replies and interactive messages so you never lose the thread.
- Assignment and transfer between agents
- 3-level labels and resolutions
- Internal notes and quick replies
- Interactive messages: buttons and lists
- Stickers, attachment forwarding and reactions
- Internal chat between operators
Customer CRM
Every contact with a complete profile: data, purchase history, credit, interests and segments. Know your customer in every conversation.
- 360° customer profile
- Phones, emails and addresses with geo
- Sales and credit history
- Segments: new, top, inactive, interested
- Delivery and logistics: dispatch notes and vehicles
- Partnerships and customer perks
Sales, orders and online store
Close sales without leaving the chat and at the counter too. Orders, quotes, point of sale, payment links and your web catalog with online payment.
- Create orders and quotes from the chat
- Point of sale (POS) at the counter
- Promotions and discounts
- Payment links over WhatsApp
- Online store / web catalog with online payment
- Shipping and status tracking
Products and inventory
Your catalog always at hand to reply and sell. Stock by warehouse, movements and Kardex, variants, photos and videos, restock alerts.
- Catalog with variants and specs
- Stock by warehouse, movements and Kardex
- Product photos and videos
- WhatsApp Business catalog
- Low-stock alerts and slow-moving products
Credit, collections and invoicing
Control your portfolio and collect on time. Credit limits, payment plans, collections, expenses and electronic invoicing (Sifen).
- Credit limits and installments per customer
- Collections, negotiations and portfolio
- Payment plans and history
- Electronic invoicing (Sifen)
- Expenses and suppliers
Tickets, scheduling and appointments
End-to-end professional support and after-sales. Tickets with SLA, scheduling and reminders, and appointment booking with your professionals.
- Tickets with priority, SLA and escalation
- Scheduling, shifts and reminders
- Appointments and bookings with professionals
- Support incidents with context
- Resolutions and support metrics
Phone center and calls
Your business telephony integrated into Chat Center. Softphone in the browser, queues, IVR and recordings, plus WhatsApp voice calls.
- Softphone in the browser, no hardware
- Queues, IVR and ring groups
- Recordings and call history
- Live call panel
- WhatsApp voice calls
Marketing, automation and reports
Grow your business with data. Email marketing, AI marketing, ads, giveaways, bots and WhatsApp Flows, live reports and an AI assistant.
- Email marketing (bulk mailing) and WA/SMS campaigns
- AI marketing: generates Facebook and Instagram posts
- Meta ads, giveaways and coupons
- Affiliates and referral programs
- Chatbots, WhatsApp Flows and auto-replies
- Live dashboard and reports (Excel/PDF/Sheets)
- AI assistant: query and act in natural language
Internal team management
Your whole team in the same tool. Projects and tasks, HR and onboarding, role-based permissions and a learning center with an AI help assistant.
- Projects and tasks on kanban boards
- HR and new-hire onboarding
- Granular permissions and audit trail
- Real-time user status
- Learning center + AI help assistant
