Comparisons
WhatsApp Business vs. a multi-agent platform
The free app solves the start. We compare what happens when volume grows, a second agent joins or the number stops belonging to one person.
When the app is enough and when it starts costing you money
| Criterion | The WhatsApp Business app | NAS |
|---|---|---|
| People answering at once | One, with a limited number of linked devices | As many as you need, with assignment and transfer |
| History if the person answering leaves | Stays on their phone | Stays on the platform, with its context |
| Other channels | WhatsApp only | WhatsApp, Facebook, Instagram, Telegram and web chat |
| Customer data | Whatever is in the phone's contacts | A profile with purchases, credit and tickets |
| Measurement | None | Response times, resolutions and per-agent performance |
| Cost | Free | Monthly per number and per user |
We compare ways of working, not other companies' products: naming competitors would require asserting things about software we don't control and that changes without notice.
When the other option is enough
If you answer alone, handle few conversations a day and need neither history nor metrics, the free app is enough. Switching too early means paying for capacity you won't use.
Signs it's worth switching
- More than one person already answers the same number
- You lose inquiries or reply the next day
- You worry what happens to conversations if someone leaves
- You need to know how long your team takes to reply