Healthcare
Appointments that don't get lost in chat
Appointment booking with practitioners, reminders, contact history and payments, with role-based permissions over sensitive information.
What usually hurts
- Appointments are requested by message and written in a notebook
- Patients don't tell you when they're not coming
- Anyone on the team can see information they shouldn't
A reference case
A center with several practitioners
- How they worked
- Appointments were coordinated over messaging and written down separately.
- What was breaking
- No-shows left gaps nobody managed to fill.
- What was implemented
- Per-practitioner booking with automatic reminders and role-based permissions over the patient profile.
- How it ended up
- Reminders go out on their own and each role sees exactly what it should.
Anonymous case: we describe the situation without identifying the client. No metrics: we publish figures only when they are verified and authorized by whoever provides them.